DIGITAL TRUST
By Dr. Sridevi.K.B The above image is a recent post appeared in a hacking portal, that has marketed 2,19,675 customers’ database of Starbucks- Singapore. Though it is difficult to believe such a data breach, but it is officially confirmed by Starbucks and communicated to their customers. This incident is a live illustration of how the data theft has shattered the trust among the customers of a multinational conglomerate. The data was hacked from the customers’ orders which were placed through Starbuck’s APP and online. The fundamental and foundational element for any strong and healthy relationship is ‘TRUST’. It is not only in the case of interpersonal relationship, but for digital relationships too. Recently, Mckinsey has conducted global research with 1300 business leaders and 3000 consumers and found that digital trust is not only fulfilling the customers’ expectations but also ensure business growth. The study has also identified that organizations which are able to establis